tg99 | Privacy Policy and Your Data Protection Rights

Table of Contents

Introduction
Data Collection
Use of Data
Data Retention
Cookies Policy
Third Parties
Child Protection
Your Rights
Security Measures
Policy Updates
Contact

Introduction & Scope

Your privacy at tg99 (https://tg99.run) is our top priority. This Privacy Policy ("Policy") explains how tg99 collects, uses, and protects your personal information. It applies to the tg99 website, application, and all related services.

By using our platform, you are considered to have agreed to this Privacy Policy. If you do not agree, please refrain from using our services.

Tg99 is committed to providing a safe and transparent gaming environment for users in Bangladesh. Our privacy policy is written in plain language so you can clearly understand how we handle your information.

This Privacy Policy was last updated in January 2026. Previous versions are no longer in effect.

1 What Information We Collect

Tg99 collects several types of information from you. This data falls into two main categories — what you provide directly, and what is collected automatically through your use of the platform.

1.1 Information You Provide Directly

Full name (as per National ID)
Mobile number (linked to Mobile Pay/Nagad/Rocket account)
Date of birth (for age verification)
Email address (optional)
Password (stored in encrypted form)
Copy of National ID or passport for KYC verification
Payment information (transaction records)

1.2 Automatically Collected Information

IP address and device type
Browser type and operating system
Time spent on the platform and pages visited
Login and logout time records
Betting Activity History
Data collected via cookies and tracking pixels

tg99 never stores your full payment card number or PIN. All financial transactions are processed directly through the payment provider.

Data type	Purpose of Collection	Required?
Full Name	Account Verification & KYC	Yes
Mobile Number	Login & Payments	Yes
Date of birth	Age verification (18+)	Yes
Email	Notifications & Support	No
National ID Card	KYC Verification	For withdrawals
IP address	Security & fraud prevention	Automatic

2 How We Use Your Information

Tg99 uses your personal data only for specific, legitimate purposes. We never use your information unnecessarily or sell it to third parties.

2.1 Primary Use

To create, manage, and verify your account.
To process deposits, withdrawals, and financial transactions.
To manage betting operations and confirm results.
To complete KYC verification.
To provide customer support and resolve issues.

2.2 Security & Legal Grounds

To detect and prevent fraud, money laundering, and illegal activity.
To detect multiple accounts.
To respond to lawful requests from legal authorities.
To meet regulatory compliance requirements.

2.3 Service Improvement

To analyze and improve the user experience.
To develop new features and services.
To identify and resolve technical issues.

Your information may be used to send you promotional messages. You can opt out of this at any time by contacting us.

3 Data Retention & Periods

Tg99 retains your personal data only for as long as necessary. Data is kept throughout the lifetime of your active account, and certain information may be retained beyond that for legal compliance purposes.

3.1 Retention Period

Account data: retained for 5 years after account closure.
Financial transaction records: 7 years (legal requirement).
KYC documents: 5 years after account closure.
Log files & IP records: 1 year.
Cookies data: cleared at the end of your session or after a maximum of 1 year.

3.2 Data Deletion

If you wish to close your account and have your data deleted, email us at support@tg99.run. Certain data will be retained for a specified period due to legal obligations.

4 Cookies & Tracking Technologies

Tg99 uses cookies and similar technologies to enhance your browsing experience, making our platform faster and more personalized.

4.1 Types of Cookies

Essential cookies: Essential for login sessions and security. These cannot be disabled.
Functional cookies: To remember your preferences and settings.
Analytical cookies: To collect platform usage statistics.
Marketing cookies: To show you relevant ads and offers.

4.2 Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

tg99 does not use any third-party advertising network cookies. All our tracking is strictly limited to our own internal systems.

5 Sharing Information with Third Parties

Tg99 never sells your personal data. However, limited information may be shared with trusted partners under specific circumstances.

5.1 Circumstances Where Data May Be Shared

Payment provider: Mobile Pay, Nagad, and Rocket — only the minimum information required to verify transactions.
KYC Services: Authorized provider for identity verification.
Legal Authority: To comply with valid court orders or investigations.
Technology services: Hosting & cybersecurity — covered under strict confidentiality agreements.

5.2 Conditions for Sharing Data

Before sharing data with any third party, tg99 ensures they uphold the same privacy standards we do. All partners are bound by strict data processing agreements with us.

6 Protection of Children & Minors

Tg99 is strictly for individuals aged 18 and above. We do not knowingly collect any information from minors.

Age is verified at the time of registration.
Any user found to be under 18 years of age will have their account closed immediately.
If we become aware that data has been collected from a minor, it will be deleted immediately.
If you believe your child is using tg99, please contact us immediately at support@tg99.run.

7 Your Rights

As a tg99 user, you hold several important rights over your own data. We are always ready to help you exercise those rights.

8 Security Measures

Tg99 uses industry-leading security technology to keep your personal data safe. Our security measures are continuously updated and improved.

8.1 Technical Safeguards

256-bit SSL/TLS encryption — applied to all data transmissions.
Passwords are stored using bcrypt hashing — no plain text stored.
Two-factor authentication (2FA) available.
Automatic session timeout — you will be logged out automatically after a period of inactivity.
DDoS protection and firewall.

8.2 Administrative Safeguards

Only authorized personnel have access to your data.
Regular security audits and penetration testing.
Mandatory privacy training for all staff.
In the event of a data breach, affected users will be notified within 72 hours.

To keep your account secure, never share your password or OTP with anyone. No tg99 staff member will ever ask for your password.

9 Privacy Policy Updates

Tg99 reserves the right to update this Privacy Policy at any time. We will notify you of any significant changes.

The date of each update will be noted at the top of the page.
You will be notified by registered mobile or email whenever significant changes are made.
Continued use of the platform after any changes constitutes your acceptance of the updated policy.
Previous versions will no longer be in effect.

We recommend visiting this page regularly to stay up to date with the latest version of our privacy policy.

10 Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team is always ready to help.

10.1 Contact Channels

Email: support@tg99.run
Live Chat: Available 24/7 once you log in to the platform.
Response time: Responses are typically provided within 24–48 hours.

10.2 Complaint Process

We will provide an initial response within 7 business days of receiving your complaint and aim to resolve it within 30 days. If you are not satisfied with the resolution, third-party mediation can be arranged if needed.

Tg99 Privacy Policy – Your data is completely secure